🛡️ Guarantee & Returns

Refund & Dispute Policy

Last updated: August 18, 2026

We strive for 100% order fulfillment quality. This Policy defines the conditions, procedures, and timelines for refunds if unexpected issues occur.
✅

1. Guaranteed Full Refund (100%)

A full refund is guaranteed in the following circumstances:

  • Insufficient TF2 keys in bot stock after confirmed crypto payment;
  • A technical error on our platform preventing order fulfillment;
  • Top-up gateway rejection (funds failed to be credited to the Steam wallet);
  • Overpayment (the excess difference is refunded upon verification);
  • Payment received after invoice expiration (15-minute window).
⚠️

2. Non-Refundable Cases

Due to the irreversible nature of digital items and blockchain transactions, refunds are NOT available if:

  • TF2 items were successfully transferred by our bot and accepted in Steam;
  • Steam wallet top-up was successfully credited to the login provided by the User (including User typographical errors);
  • Payment was sent on an unsupported blockchain network or without a required MEMO/Tag.

3. How to Request a Refund

3.1. To request a refund, contact our official Telegram support: @tf2keys_support with your Order ID and transaction hash (TxID).

3.2. Support requests are typically processed within 15 minutes to 24 hours.

3.3. Refunds are issued in USDT to the original payment address or an address confirmed by the User (minus actual blockchain network fees).

Нужна помощь по возврату заказа?
Напишите нашему дежурному оператору в Telegram — поможем прямо сейчас
💬 Запросить возврат